Avaya Modular Messaging

Avaya Modular Messaging offers customers the ability to bring together voicemail and email systems into a single unified messaging solution. By doing this, users can enjoy the convenience of accessing all their messages – email, voicemail, and fax – from their Microsoft Outlook or Lotus Notes inbox. And by having one familiar interface for all messages, it means less hardware, less user training, and less system administration.

Modular Messaging can be delivered in one of two topologies. For customers who want a full unified messaging solution, it can be integrated with Microsoft Exchange or IBM Lotus Domino to offer a single server solution with single inbox, single directory, and single administration. Alternatively, for organisations that require a separate voicemail store, the solution can include an Avaya Message Storage Server which then provides access to voicemail and fax messages via the customer’s email client (Microsoft Outlook or IBM Lotus Notes). Modular Messaging also includes a web client for browser-based access to messages from any web-enabled PC.

Features and Benefits

Brings together voicemail and email into a single unified messaging solution.
Allows users to access voicemails from their Microsoft Outlook or Lotus Notes email inbox.
A single infrastructure and interface for all messages means less hardware, less user training, and less system administration.
Seamlessly integrates with Microsoft Exchange and Lotus Domino to add value to your existing messaging system investment.
Apart from streamlining your messaging infrastructure and bringing new levels of convenience to your users, Modular Messaging also brings a whole new range of features to add further value to your unified messaging solution.

These include:

Speech Access
The Avaya one-X Speech application allows users to operate their communications tools through speech commands. Via the one-X Speech’s voice activated interface you can make calls, retrieve voicemails, listen to emails (additional text-to-speech software required), set-up conference calls, or access directories. For example, to make a call or set-up a conference, simply speak the names of the person or persons you want to contact. Avaya one-X Speech comes free of charge with Modular Messaging (separate server required).

Message Alerts
Modular Messaging can alert users to the arrival of new voicemails, emails, or fax, based on message priority, sender, or other self-selected criteria. Message notifications can be in the form of a phone call, email, or text message, and contain information that users have specified, such as the caller’s name and number, message priority, time, date, and message length.

Message Networking
Message Networking allows you to connect all your legacy or multi-vendor voicemail systems together. It includes protocol conversion for easy, phased-migrations, enabling you to create hub-and-spoke or bridged network topologies for reduced management and administration. It also allows the creation of enterprise-wide directory management and contact lists for organizational efficiency and user convenience.

Speech-to-Text
This add-on application converts voicemail messages into text for delivery to an inbox or PDA. Voicemails can then simply be read like an email. Users can see at a glance who called, when they called, and what they said. This application is particularly useful for users who need to keep in touch whilst in lengthy meetings or other situations where it is difficult to take calls.